CX Takes Middle Stage for Cisco

October 4th marks the tenth anniversary of CX Day, a day designed to acknowledge and have fun the vital significance of the shopper expertise (CX) and the group and firms that assist CX. However someday isn’t sufficient for us at Cisco: we’re on the point of kick off a whole week of CX-related occasions known as CX on Tour! We’re extending the celebration to reflect the extraordinary affect CX brings to Cisco and supply larger consciousness round our prime precedence: serving to prospects transfer seamlessly from implementation to integration to innovation.

Why is Buyer Expertise essential?

Our prospects are on the coronary heart of every part we do. A seamless, optimistic expertise is vital to our prospects’ journey, from the primary individual they meet to each ensuing Cisco engagement that follows.

Clients need options to their issues; they need Cisco to ship enterprise outcomes. Our job isn’t accomplished after they buy a product. Whereas we’re definitely targeted on product innovation, our most essential objective is to unravel buyer issues and rework their expertise with us. Our mission is to ship the absolute best expertise with our know-how, our companies, and our individuals – all through the shopper’s complete journey.

In every interplay and at each single touchpoint, the shopper journey needs to be seamless and exceed all expectations. It begins with how straightforward it’s to purchase, onboard, implement, and undertake the product. It extends to how efficiently prospects obtain their enterprise targets, whether or not that’s enhancing upon their present funding, increasing into a brand new market, or constructing new customer-facing services and products.

We would like our prospects to appreciate the complete worth of their engagements with us. In a multi-cloud world with numerous suppliers and software program with ever-expanding options, they want a strategic associate that provides the human contact together with digital innovation.

Cisco CX and DISH Wi-fi

For instance, final fall, we introduced a Cisco-DISH partnership that features Cisco CX offering a wide range of skilled and Enterprise Vital Companies (BCS). However what about outcomes? Satish Sharma, SVP of Service Supply for DISH, famous “The dedication of the Cisco CX crew has made such an enormous distinction.” He added, “When it comes to community design, implementation, and deployment, Cisco has been an excellent strategic associate for DISH” and “key to our success.”

CX On Tour for Clients and Companions Throughout CX Week

We’re excited to offer a digital, on-demand occasion for our prospects and companions which takes them behind the scenes with distinguished engineers, subject material consultants, and IT executives from Cisco Buyer Expertise (CX) and our associate organizations. This digital buyer occasion offers you entry to roundtable movies, webinars, blogs, and extra.

Right here’s a sampling of what we now have deliberate for the week:
• I’m becoming a member of Aaron “AB” Belinfanti, the host of Cisco Tech Beat, on October third: We’ll be discussing the vital significance of an excellent buyer expertise.
• There’s an enticing roundtable dialogue, “Driving Success Utilizing Buyer Expertise Designed for a Digital World,” that includes thought leaders from Cisco and leaders from the Buyer Expertise Professionals Affiliation (CXPA).
• An insightful fireplace chat with Alistair Wildman, SVP, Buyer Expertise Americas and a distinguished engineer targeted on what it takes to offer the very best expertise on your workers in a hybrid world. And way more.

CX On Tour For Our Workers

And we all know that the best-in-class buyer experiences begin with our workers and the tradition at Cisco. All Cisco workers are invited to affix an inner CX Week expertise to interact, be taught, and get impressed by the wonderful issues we are able to accomplish for our prospects.

To additional assist the CX group, Cisco has joined the Buyer Expertise Professionals Affiliation (CXPA), a worldwide group devoted to the development and cultivation of CX. We at the moment are an official sponsor of CX Day – take a look at the wonderful line up of what CXPA has deliberate.

Buyer expertise is a prime precedence for Cisco, and through CX Week, we hope you’ll be part of us as we have fun with the worldwide CX group.


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